Gotta Question?

 

Because we all have questions from time to time...

 

How do I cancel or amend an order?

In accordance with distance selling regulations, you may cancel a distance contract to purchase a product or products from us at any time within 7 working days after the date you place your order. If you wish to cancel your order for any reason whatsoever you can do so by notifying us, in writing at hello@eagleeyedbride.com, up to 7 days from the date you place your order.

Non-Customised products:
You can amend your order up until the point that we dispatch it or send it to print (as applicable). To check the status of your order, please email hello@eagleeyedbride.com, quoting your order reference in the subject line, or call us
on 020 3667 7321020 3667 7321.

Bespoke/Customised products:
You can also amend quantities before you approve your proof, you can do this by emailing hello@eagleeyedbride.com and quoting your order reference in the subject line.  Once your proof has been approved your order will go straight to print. I'm afraid no amendments can be made after this time.
Once you approve your proof your order will go straight to print, therfore cancellations cannot be made afterthis time.
Timelines for bespoke products are approximately 5 working days from order date to proof, and 10 working days from receipt of proof to dispatch.

 

What happens if Eagle Eyed Bride makes a mistake with my order?

If we cock up on the numbers (it’s extremely unlikely, but we are human after all), or in the unlikely event we short deliver to you, please let us know as soon as you can, so we can rectify the problem immediately. Email hello@eagleeyedbride.com, or phone us on 020 3667 7321020 3667 7321. If you don’t let us know within 14 days of delivery we’ll assume everything is hunky dory.

 

How does it work?

Once you have placed your order, it will show as ‘Order Received’ under Order Status in your Account. You will also receive a confirmation email. If the order is not visible in your account and you have not received an e-mail, we did not receive your order, and we will not have charged you. In this circumstance, please log in again and re-enter your order.

 

When we process your order, (or once proof is approved if applicable), the order status changes to ‘Processing’, and when shipped, ‘Shipped’. Please note that there is sometimes a 1 business day lag between when your status changes and when it is updated in ‘My Orders’.